Refund and Exchange Policy

We strictly do not accept change-of-mind returns or exchanges – there are no exceptions to this.

Our return policy covers all regular priced items and is valid for 3 days from date you received the delivered items.

Returns are only accepted for defected items or items grossly misrepresented in product listings. To be eligible for a return:

• Proof of purchase (Sales invoice or receipt)
• Product must be in complete good condition with its original packaging.

If you meet the above criteria and would like to apply for a return, please contact us at [email protected]. We will provide the return address to you. Return postage costs is to be borne by the buyer and is non-refundable. Trackable shipping service or shipping insurance is highly encouraged as exchange will only be processed upon receipt of the original item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. We reserve the right to reject any return, exchange if deemed unfit or unreasonable.

By default, you will be provided with an exchange for the returned product. In the event that the item is out-of-stock, you can opt to exchange for any other available item, or receive a monetary refund on the purchase (if monetary refund policy below is met). For exchanges to other available items of lower value, no refund will be given for the difference in amount. For exchanges to other available items of higher value, you will be required to pay for the difference in value.

Monetary Refund Policy

A monetary refund (on the original amount paid for the returned item) will only be available if your returned item is out-of-stock. Shipping costs are non-refundable. If you refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Note: If you do not receive your refund after 10 working days, first, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping Policy

Delivery fee: RM100 for Peninsular (West) Malaysia. Your parcel will be delivered within 5-15 business days to either your home or an alternative address. All orders will be shipped from our warehouse, you may experience a longer than expected delivery time.

During checkout, you can change the delivery address or add a new one.

During high season and sale, delivery might take a little longer.

Import Taxes/Custom Duties

Please note that If the value of your order exceeds the toll-free limit in your market extra fees will be charged for import taxes/customs duties upon delivery. EVIS does not compensate these charges.

You can check with our office for more information.

Bank Fees

Please note that your bank might add additional fees for cross border payments. EVIS does not compensate these charges. You can check with your bank for more information.